Key Responsibilities:

1. Customer Support:

   • Provide excellent customer service by promptly responding to customer inquiries, concerns, and requests through various communication channels (phone, email, chat).
   • Assist customers in navigating our aftermarket support services and products, ensuring a positive experience.

2. Data Entry:

   • Accurately and efficiently enter and manage customer data, service requests, and product information in our database systems.
   • Maintain records of customer interactions and transactions for reference and analysis.

3. Issue Resolution:

   • Identify and address customer issues or concerns, including product returns, warranty claims, and service requests.
   • Collaborate with other departments to ensure timely resolution and follow-up.

4. Product Knowledge:

   • Maintain a comprehensive understanding of [Company Name] aftermarket products, services, and warranties.
   • Educate customers on available options and ensure they have the information needed to make informed decisions.

5. Quality Assurance:

   • Ensure that all customer interactions align with company policies and provide consistent, high-quality service.
   • Continuously seek opportunities to improve customer service processes.

Qualifications:

• High school diploma or equivalent (associate or bachelor's degree a plus).
• Proven experience in data entry and customer service roles.
• Strong data entry and computer skills, with proficiency in Microsoft Office and data management software.
• Excellent verbal and written communication skills.
• Ability to effectively and empathetically communicate with customers.
• Problem-solving skills and a proactive approach to addressing customer concerns.
• Detail-oriented, with strong organizational skills.
• Adaptability to a hybrid work environment.

Pay Rate: $23 per hour