Partners Personnel

Customer Service

Customer Service

Indianapolis 3090

Whitestown IN US

Job location

Whitestown IN US

Phone317-921-1189
BranchIndianapolis 3090
Pay Rate$21.00/hour
CategoryClerical/csr/admin

Job Description

Summary: (WHITESTOWN,IN)

The Customer Support Specialist, CSS, will provide product and service information and resolve any emerging problems that our customers might face with use of customer products while working in a regulated environment.  This position will handle inbound calls/emails with moderately complex issues for customers (internal and external), prepare correspondences and fulfill customer needs to ensure positive customer experience. The CSS will assist customer’s questions and complaints by providing training and troubleshooting guidelines over the phone to support customer products.  Will be able to support moderate issues and customer problems and transferring high level complex issues to the Customer Support Specialist II.  


Duties:

•    Respond to customer calls from inception to resolution including, anticipating any problems, concerns and rectifying proactively.

•    Provide support to customers which also requires troubleshooting problems, identifying solutions in a timely manner 

•    Documents all communication from internal and external customer including calls/emails in the customer tracking system 

•    Independently track, analyze, report, and apply the most appropriate course of action for orders and call/email handling 

•    Independently applying expertise to track, analyze, report, and apply the most appropriate course of action for call/email handling 

•    Identify and escalate customer and/or process issues appropriately and timely 

•    Responsible for maintaining the quality system and achieving quality objectives through daily actions.

•    Special projects as assigned.

Apply Now
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REF ID
c222_219_14924451

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