Partners Personnel

Warehouse Customer Service

Warehouse Customer Service

Allentown 3106

Northampton PA US

Job location

Northampton PA US

Phone(610) 845-0055
BranchAllentown 3106
Pay Rate$21.00/hour

Job Description

Warehouse Customer Service Representative


1st Shift 8:00 am - 4:30 pm


Monday - Friday


Pay rate:

$ 18 -$20


We are currently seeking individuals with expertise in Warehouse Management Systems (WMS) and Third-Party Logistics (3PL) specifically within the warehouse environment. Previous experience in these areas is highly valued for the position.

Job Responsibilities:


· Review and release orders based on start ship dates reviewing new orders as they are received throughout the day.

· Receive and expedite purchase orders.

· Responsible for managing their respective accounts per SOP.

· Ensure that all orders are being handled timely

· Be a team player and support other team members with work load increases

· Process returns when applicable.

· Review vendor routing guides to ensure that outbound shipments are compliant and devoid of charge back issues.

· Plan pick waves by retailer to ensure proper pick rules are utilized

· Review and maintain client email correspondence, responding to inquiries in a timely manner,

acknowledging email receipt and researching open issues as needed; maintain positive

customer relationship.

· Enter manual orders for outbound shipments and perform shipment tracking

· Route all retail orders through customer’s system

· Work with trucking companies and schedule FTL/LTL shipments based on costs and delivery


· Schedule/request delivery and pick up appointments

· Maintain billing back up support files

· Active management of service between our shipper clients and carrier’s suppliers

· Perform other duties as required by management

· Enforce company rules regarding safety, discipline, cooperation, and teamwork

· Create effective communication and productivity between our Support Team and US offices.


Apply Now
Apply Now

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