Customer Service Representative
Pasadena (Houston) 3155
East Houston TX US
East Houston TX US
|Pasadena (Houston) 3155
Partners Personnel is now hiring for Customer Service Representative in the Northeast Houston, TX area.
Please give us a call at (832)678-5011 or text your full name for a priority call back!
Please send resume to email@example.com
This is a first come first served position.
Monday - Friday
8:00am - 5:00pm
This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates.
Responsibilities and Duties:
Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
Learn to identify customer needs or desires to recommend the appropriate product or service
Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
Keep a record of incoming inquiries to be able to reference later
Be able to process orders, forms, applications, or requests
Work with colleagues when necessary to resolve customer complaints
Provide feedback to other departments to help improve sales, marketing, and business processes
Learn about the products inside and out to be able to answer any questions from customers
Skills and Qualifications
Communication skills like a pleasant demeanor and ability to work with multiple personalities
Attention to detail to be able to provide written communication to customers
Patience to be able to stay calm in an intense environment
Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
Strong organizational skills
Adaptability and flexibility in order to deal with different customers and needs in a short period of time