Partners Personnel

Customer service rep

Fontana CA US
Chino 3166
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Job Summary

To provide excellent customer service to company’s clients. To work cooperatively with the

office team and warehouse team in order to support company’s ability to successfully

manage routing and shipping of customer’s orders. Perform duties with a positive attitude

and interact with customers and colleagues in a professional manner. To have a sense of

urgency in resolving issues when required.

Duties and Responsibilities

× Follow-up in a timely manner on all email correspondence using professional


× Manage daily orders to be routed and updating of reports as instructed

× Perform follow-up on orders to ensure they are ready to be shipped out and provide

same day updates on order status

× Keep detailed records of all routing related issues including missed appointments,

communication with carriers and transportation teams on scheduling of loads, issues

related to extensions and past cancel dates, carrier no-shows, and assorted other


× Stay current on all new routing changes, read and understand updates and

communicate all changes to the customer service manager and processing managers

× Research and provide detailed documentation regarding any routing chargebacks or

claims and provide end results to the proper parties on a timely basis.

× Consolidate appointments where applicable and reschedule any pickups that had

overflow or were missed

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

× Ensure timely and detailed responses are being relayed to customer inquiries on order status × Support other areas within the organization with data & documentation relevant to shipping & routing activity. × Show initiative to learn a new task, and a willingness to take on additional responsibilities × Assist with training of new hires when needed. × Able to multi-task in a fast-paced work environment with great attention to detail. Skilled at problem-solving issues as they arise and capable to work independently but also not hesitant to ask for help or guidance from supervisors and colleagues

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