Partners Personnel

Client Services Coordinator

New
North Las Vegas, NV
Las Vegas 3063
$16.50/hour
Clerical/csr/admin
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Job Profile Name: Client Services Coordinator (formerly Customer Service Representative) 


Schedule: Monday to Friday 7:00AM-3:30PM


Pay Rate: 16.50hr


Summary: The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek. Duties in this can include assisting client in answering questions, investigations, and resolving concerns. The CSC will use a variety of systems and offers solutions in a positive manner. This position will establish and maintain effective working relationships with associates, other agencies, clients, and the public. 


Responsibilities: 

  •  Communicate with the operations, client, client retailers, and SCLS vendors verbally and in writing with a professional and positive attitude 
  • Support client relationship by becoming an extension of our client's business 
  •  Build a strong rapport with partners by managing relationships, setting expectations, and providing status communication 
  •  Assist clients with questions, offer solutions, research issues and provides status updates 
  •  Enter, review, coordinate and track progress in all systems and input issue tracking 
  •  Proactively identify process improvements and streamline operations 
  •  Maintain service reports that are shared with the client that give visibility into volumes, SLAs, etc. 
  •  Participate and present on client meetings as needed 
  •  Communicate client requested projects with the operation (Kitting, Receiving, etc.) 
  •  Support parcel requests and issues from carrier or client 
  •  Oversee CRM and dispatch tickets 
  •  Ability to navigate warehouse systems 
  •  Other duties as assigned by supervisor or manager Qualifications: ? Education | Experience 
  •  High School diploma or GED required 
  •  Six (6) months experience or more in a customer or client facing role 
  •  Associate’s Degree preferred 
  •  Experience with working with a Warehouse Management System (WMS) is preferred ? Knowledge | Skills | Abilities 
  •  Excellent verbal and written communication skills, especially through e-mail and over the phone 
  •  Strong interpersonal skills 
  •  Comfortable presenting in front of others 
  •  Good problem solving, conflict resolution, and prioritizing skills 
  •  Attention to detail to prepare and maintain accurate records and reports 
  •  Ability to follow both written and verbal instructions 
  •  Proficiency with technology and experience within Microsoft Suite (Outlook, Word, Excel, PowerPoint) 
  •  Comfortable working in office and warehouse environments including non-climate-controlled areas.


Must pass the following


1. E-Verify

2. Drug Test

3. Background Check 7 Year

4. Must speak full English




#LasVegasBranchCA

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