Partners Personnel

Customer Service Account Manager

New
Bloomingdale, GA
Pooler 3061
$18.00/hour
Clerical/csr/admin
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KEY RESPONSIBILITIES: · Ensure smooth and timely freight process flow · Ensure accurate and timely data entry into our operational system · Track and Trace TRANSCON Files and reporting · Use export TRANSCON Workflow on daily basis · Ensure accurate and timely client and vendors billing. · Ensure delivery of freight and timely clearance when applicable · Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards. · Contribute to maintain good relationships with suppliers · Meet compliance at all times to regulations internal and external in accordance with government regulations. · Understand department process flow, and looking for best practices to improve operational efficiency and productivity · Ensure all customers standard operating procedures in place and updated in the DLSOPs · Meet KPI standards in accordance with the Company’s procedures · Network communications, timely responses to emails and requests (internal and external) · Escalation of problems to Management when necessary · Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. · Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Skills: · Pro-active, strong organizational skills. · Good computer skills (Excel, Word) · Fluent in English · Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Behaviors: · Positive and willing to help attitude #PoolerBranchCA

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